Introduction

Support technician Job in Canada With Visa Sponsorship Apply Now. Are you a tech-savvy professional with a passion for providing top-notch technical support? Burman & Fellows Group Inc. is seeking a skilled and dedicated Support Technician to join our team in Canada. This is an exciting opportunity for individuals looking to advance their careers in IT support. We offer visa sponsorship for qualified candidates, making it easier for you to join our team and contribute your expertise. Support technician Job in Canada With Visa Sponsorship Apply Now

Support technician Job in Canada With Visa Sponsorship Apply Now

Job Details:

• Company: Burman & Fellows Group Inc.
• Job Position: Support technician
• Salary: $28 hourly
• Job Type: Full Time
• Location: Markham, ON
• Duty Time: Overtime, Flexible Hours
• Benefits: Health benefits, Financial benefits, Other benefits
• Age: 20 to 39
• No of Vacancies: 1
• Posted Date: 05/30/2024

Languages

• English

Education

• College/CEGEP or equivalent experience

Experience

• 2 years to less than 3 years

Job Overview

As a Support Technician at Burman & Fellows Group Inc., you will be responsible for providing technical support to our clients, resolving hardware and software issues, and ensuring smooth IT operations. You will work closely with our IT team and clients to troubleshoot problems, implement solutions, and maintain high standards of customer service. This role is ideal for someone who is proactive, detail-oriented, and has strong technical skills.

Job Responsibilities

• Provide technical support to clients via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Assist with IT infrastructure setup and maintenance.
• Perform regular system updates and backups.
• Document issues, resolutions, and maintain accurate records of work performed.
• Collaborate with other IT staff to develop and implement technical solutions.
• Educate clients on best practices for using technology and preventing issues.
• Participate in on-call rotations and provide after-hours support as needed.

Qualifications/Skills

• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency with various operating systems (Windows, macOS, Linux).
• Knowledge of networking fundamentals and hardware.
• Experience with remote support tools and software.
• Customer service-oriented with a proactive approach to technical support.

Education and Experience Requirements

• High school diploma or equivalent; an associate’s or bachelor’s degree in IT or a related field is preferred.
• Certifications such as CompTIA A+, Network+, or similar are highly desirable.
• Minimum of 2-3 years of experience in a technical support role.
• Experience in supporting a diverse range of IT environments and systems.

Working Environments

• Office environment with occasional travel to client sites.
• Flexibility to work outside regular business hours when needed.
• On-call support rotation participation.

Benefits

• Competitive salary and performance-based incentives.
• Visa sponsorship for qualified candidates.
• Health and dental insurance.
• Professional development opportunities and training programs.
• Supportive and collaborative work environment.

Salary

The salary for the Support Technician position at Burman & Fellows Group Inc. ranges from CAD 45,000 to CAD 55,000 per year, based on experience and qualifications.

How to Apply

Online:
http://www.bfg.ca/

This job posting includes screening questions. Please answer the following questions when applying:

• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?
• What is the highest level of study you have completed?
• What is your current field of study?

FAQs

1. Do you provide visa sponsorship?

Yes, Burman & Fellows Group Inc. offers visa sponsorship for qualified candidates who meet the necessary requirements.

2. What are the working hours for this position?

Working hours are generally during regular business hours, but flexibility for on-call support and occasional after-hours work is required.

3. Is formal IT education required?

While formal IT education is preferred, relevant certifications and experience are highly valued and considered.

4. Are there opportunities for career advancement?

Yes, we support our employees’ professional growth and offer opportunities for career advancement within the company.

5. What benefits are offered?

We offer a competitive salary, health and dental insurance, professional development opportunities, and a supportive work environment.

Conclusion

Join the team at Burman & Fellows Group Inc. and take the next step in your IT support career. With a commitment to excellence and a focus on customer satisfaction, we provide the perfect environment for you to grow and succeed as a Support Technician. Apply today and become a part of our innovative and dynamic team!