Job Description:
Hotel Clerk Supervisor Jobs In Canada With Work Permit – Apply Online Now We are currently seeking a highly organized and customer-focused individual to join our team as a Hotel Clerk Supervisor. In this role, you will oversee the daily operations of the front desk, ensuring exceptional service and efficiency in a fast-paced hospitality environment. This position is available to individuals who have obtained a valid work permit to work in Canada.
Hotel Clerk Supervisor Jobs In Canada With Work Permit – Apply Online Now
Responsibilities:
- Supervise Front Desk Operations: Manage and lead a team of hotel clerks, ensuring smooth operations and efficient customer service delivery. Provide guidance, support, and training to enhance the team’s performance.
- Guest Relations: Foster positive relationships with guests by ensuring their needs are met and concerns are addressed promptly and professionally. Handle escalated guest inquiries or complaints with tact and empathy.
- Check-In/Check-Out Process: Oversee the check-in and check-out process to ensure a seamless and efficient experience for guests. Ensure accurate and timely processing of reservations, registrations, and payments.
- Reservation Management: Monitor and manage hotel room reservations, ensuring accuracy and proper documentation. Coordinate with other departments to fulfill special requests or accommodate changes in bookings.
- Staff Scheduling: Prepare and maintain work schedules for the front desk team, ensuring adequate coverage during peak periods and optimizing staff resources. Handle vacation requests and schedule adjustments effectively.
- Training and Development: Conduct training sessions to enhance the knowledge and skills of front desk staff. Provide ongoing coaching and feedback to improve performance and ensure consistent service excellence.
- Cash Handling: Oversee the handling of cash, credit card transactions, and other financial transactions at the front desk. Maintain accurate records and reconcile accounts as required.
- Reporting and Record-Keeping: Prepare reports related to occupancy rates, revenue, and guest feedback. Maintain records of guest interactions, incidents, and actions taken to resolve issues.
- Safety and Security: Ensure compliance with safety and security protocols, including monitoring CCTV systems and implementing emergency procedures when necessary. Promote a safe and secure environment for guests and staff.
Hotel Clerk Supervisor Jobs In Canada With Work Permit – Apply Online Now
Requirements:
- A valid work permit to work in Canada.
- High school diploma or equivalent; additional education in hospitality or related field is an asset.
- Proven experience in a supervisory or leadership role within the hotel industry.
- Excellent communication and interpersonal skills.
- Strong customer service orientation with the ability to handle difficult situations professionally.
- Proficiency in computer systems, hotel management software, and Microsoft Office Suite.
- Exceptional organizational and time management abilities.
- Attention to detail and ability to multitask effectively.
- Flexibility to work evenings, weekends, and holidays as required in a 24/7 operating environment.
We offer competitive compensation and benefits packages, along with opportunities for growth and career development in a dynamic hospitality setting.
How to Apply
By email
fom.rmd@executivehotels.net
How-to-apply instructions
Here is what you must include in your application:
Cover letter
This job posting includes screening questions. Please answer the following questions when applying:
Do you have previous experience in this field of employment?
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