Job Title: Customer Service Representative
Location: Canada (Multiple locations)
Job Type: Full-time
Industry: Customer Service
Employment Type: Permanent
Salary: $23 Per Hour
Company Overview:
customer service jobs in Canada for Immigrants. We are a leading customer service solutions provider in Canada, committed to delivering exceptional customer experiences. As part of our ongoing expansion, we are seeking motivated and talented individuals to join our diverse team of Customer Service Representatives. This job opportunity is specifically designed to support immigrants looking to build a successful career in Canada.
Job Description:
As a Customer Service Representative, you will be responsible for providing outstanding customer support to our clients across various channels. Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and offering timely solutions. Your empathetic and professional approach will help us maintain our reputation for excellence and build long-term relationships with our valued customers.
Key Responsibilities:
- Respond promptly and effectively to customer inquiries via phone, email, and live chat.
- Provide accurate and detailed information about products, services, and company policies.
- Troubleshoot and resolve customer issues in a timely and efficient manner.
- Escalate complex inquiries or complaints to the appropriate departments.
- Ensure customer records and interactions are accurately documented in the company’s database.
- Identify opportunities to enhance the customer experience and provide feedback to the team.
- Collaborate with cross-functional teams to address customer needs and improve processes.
- Maintain a positive and professional attitude when dealing with challenging situations.
- Meet or exceed individual and team performance targets.
Requirements:
- Previous experience in customer service or a related field is preferred but not mandatory.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Strong problem-solving and decision-making abilities.
- Empathetic and patient approach toward customers.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in using computer systems and software applications.
- Flexibility to work varying shifts, including weekends and holidays.
- Valid work permit or immigration status in Canada.
Benefits:
- Competitive salary with regular performance evaluations and opportunities for growth.
- Comprehensive training and ongoing support to enhance your customer service skills.
- A diverse and inclusive work environment that values and celebrates individual differences.
- Employee assistance programs and wellness initiatives for a healthy work-life balance.
- Networking opportunities to connect with other professionals in the industry.
- Employee benefits package, including healthcare coverage and retirement savings plans.
- Supportive management team focused on your career development and success.
How to Apply:
If you are a passionate individual looking for a rewarding career in customer service and meet the requirements mentioned above, we would love to hear from you. Please submit your resume and a cover letter highlighting your relevant experience and why you believe you would be a great fit for this role. Only qualified candidates will be contacted for an interview.
By email
jobs.upsedmonton@gmail.com
By mail
13548 97 Street NW
Edmonton, AB
T5E 4E2
