Description
Help Desk Technician Job in Canada With Visa Sponsorship – Apply Now. The IT Department Corp is seeking a proactive and skilled Help Desk Technician to join our team in Canada. The ideal candidate will provide technical support and assistance to our clients, ensuring their IT issues are resolved efficiently and effectively. This role requires strong problem-solving abilities, excellent communication skills, and a commitment to delivering top-notch customer service.
Job Details:
- Job Position: Help Desk Technician
- Salary: $25 hourly
- Job Type: Full Time
- Location: Ottawa, ON
- Duty Shift: Day, Evening, Night, Weekend, Overtime, On Call, Morning
- Duty Hour: 8 hrs + overtime
- Benefits: Health benefits, Financial benefits, Other benefits
- No of Vacancies: The IT Department Corp
- Company: The IT Department Corp
Languages
- English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Experience
- 3 years to less than 5 years
Key Job Responsibilities
- Respond to client inquiries and provide technical support via phone, email, or in-person.
- Diagnose and troubleshoot hardware and software issues.
- Install, configure, and maintain computer systems and applications.
- Assist clients with setting up accounts, resetting passwords, and resolving network connectivity issues.
- Escalate complex issues to higher-level support teams when necessary.
- Document client interactions and technical procedures for future reference.
- Monitor and maintain computer systems and networks to ensure optimal performance.
- Provide training and support to clients on the use of various software and hardware.
Basic Qualifications/Skills
- High school diploma or equivalent.
- Proven experience as a Help Desk Technician or in a similar technical support role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with network configurations, TCP/IP protocols, and remote desktop applications.
- Excellent problem-solving and troubleshooting skills.
- Strong verbal and written communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Customer-oriented with a friendly and patient demeanor.
Preferred Qualifications
- Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional).
- Experience with IT service management (ITSM) software.
- Knowledge of cybersecurity best practices.
- Previous experience in a corporate IT environment.
Salary
The salary for the Help Desk Technician position at The IT Department Corp is competitive and commensurate with experience. Additional benefits include health insurance, retirement plans, and opportunities for professional development. Specific salary details will be discussed during the interview process.
FAQs
Q: What are the working hours? A: The working hours typically range from 9 AM to 5 PM, Monday to Friday, with occasional on-call shifts for urgent support needs.
Q: Is remote work available? A: Remote work options are available depending on the client’s needs and project requirements.
Q: Is training provided? A: Yes, comprehensive training is provided to ensure all Help Desk Technicians are familiar with our systems, software, and support protocols.
Conclusion
Join The IT Department Corp as a Help Desk Technician and be part of a dynamic team dedicated to providing exceptional IT support. If you are a tech-savvy professional with a passion for helping others and solving technical issues, we encourage you to apply. Take the next step in your career with us and make a difference in the world of IT support!
