Description
Filmores Hotel is seeking a friendly and professional individual to join our team as a Front Desk Associate. As the first point of contact for our guests, you will play a crucial role in providing a warm and welcoming experience. Your responsibilities will include managing reservations, assisting guests with inquiries, and ensuring a smooth check-in and check-out process.
Key Job Responsibilities
- Greet and welcome guests with a positive and friendly demeanor.
- Manage guest check-ins and check-outs efficiently.
- Handle reservations, cancellations, and modifications accurately.
- Assist guests with inquiries and provide information about hotel services and local attractions.
- Handle guest complaints and concerns with professionalism and empathy.
- Process payments and maintain accurate records of transactions.
- Coordinate with housekeeping and maintenance staff to address guest needs and room issues.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
Basic Qualifications/Skills
- High school diploma or equivalent.
- Previous experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using computer systems and software applications.
- Ability to handle stressful situations calmly and effectively.
- Flexible availability, including weekends, holidays, and evenings.
Preferred Qualifications
- Previous experience in a hotel front desk or hospitality role.
- Knowledge of reservation and booking systems.
- Bilingual skills, particularly in English and French, are a plus.
Salary
- Competitive hourly wage based on experience.
- Access to employee benefits, including health insurance, paid time off, and hotel stay discounts.
FAQs
What are the working hours? This position requires flexibility, with shifts that may include mornings, afternoons, evenings, weekends, and holidays.
Is uniform provided? Yes, Filmores Hotel provides uniforms for all front desk staff.
Are there opportunities for advancement? Yes, we encourage internal growth and offer opportunities for career advancement within the hotel.
Do you offer training? Yes, comprehensive training will be provided to ensure you are familiar with our systems and standards.
Conclusion
If you have a passion for customer service and enjoy working in a dynamic and fast-paced environment, we invite you to apply for the Front Desk Associate position at Filmores Hotel. Join our team and help us create memorable experiences for our guests.
