SAMSIC Assistance Canada Inc, a leading provider of aviation services, is seeking a dedicated and customer-oriented Passenger Service Agent to join our team in Canada. This role is essential in ensuring that passengers have a smooth and pleasant experience while traveling through the airport. As a Passenger Service Agent, you will be responsible for assisting passengers with various aspects of their journey, from check-in to boarding.
Job Details:
- Company: SAMSIC Assistance Canada Inc
- Job Position: Passenger Service Agent
- Salary: $20 hourly
- Location: Canada
- No of Vacancies: 5
- Posted Date: 06/10/2024
- Closing Date: 07/31/2024
Key Job Responsibilities
- Check-In Services: Assist passengers with the check-in process, including issuing boarding passes and checking luggage.
- Customer Assistance: Provide information and assistance to passengers regarding flight schedules, gate locations, and airport facilities.
- Boarding Procedures: Manage the boarding process, including verifying passenger documents, assisting with boarding, and ensuring timely departures.
- Baggage Handling: Assist with the handling of passenger baggage, including lost and found services.
- Special Services: Provide assistance to passengers with special needs, including wheelchair services and unaccompanied minors.
- Communication: Maintain clear and effective communication with passengers, airline staff, and airport personnel.
- Problem Resolution: Address and resolve passenger concerns and issues promptly and professionally.
- Safety and Compliance: Ensure compliance with all airline and airport security and safety regulations.
Basic Qualifications/Skills
- Education: High school diploma or equivalent.
- Experience: Previous experience in customer service or the aviation industry is preferred.
- Communication Skills: Excellent verbal and written communication skills in English; proficiency in French or other languages is an asset.
- Customer Service Skills: Strong customer service skills with a friendly and approachable demeanor.
- Technical Skills: Basic computer skills and familiarity with airline reservation systems.
- Problem-Solving: Ability to handle stressful situations and resolve issues efficiently.
- Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays.
- Physical Requirements: Ability to stand for extended periods and lift baggage as needed.
Preferred Qualifications
- Industry Knowledge: Experience working in an airport or airline environment.
- Advanced Education: Certification in customer service or hospitality management.
- Language Skills: Proficiency in French or additional languages.
- Additional Skills: Knowledge of airline reservation systems and procedures.
Salary
The salary for the Passenger Service Agent position at SAMSIC Assistance Canada Inc is competitive and based on experience and qualifications. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career advancement and professional development.
FAQs
Q: What are the working hours?
A: The working hours vary and include shifts during early mornings, evenings, weekends, and holidays to meet the operational needs of the airport.
Q: Is there an opportunity for career advancement?
A: Yes, SAMSIC Assistance Canada Inc is committed to the growth and development of its employees, offering numerous opportunities for career advancement.
Q: Will there be any training provided?
A: Yes, comprehensive training will be provided to ensure all team members are well-prepared to deliver exceptional passenger service.
Q: What is the team size?
A: You will be part of a dedicated passenger service team, typically consisting of 10-20 members.
Conclusion
If you are a friendly and customer-focused individual passionate about providing exceptional service, we encourage you to apply for the Passenger Service Agent position at SAMSIC Assistance Canada Inc. Join us and be part of a team that strives to make every passenger’s journey a pleasant experience. Apply now to embark on a rewarding career with SAMSIC Assistance Canada Inc, where your dedication and skills are recognized and valued.
